Veritas - HPE Tech Care Critical Service

Extended service agreement - parts and labor - 4 years - on-site - 24x7 - repair time: 6 hours - government - for NetBackup Flex Scale 5551

Veritas
35006-M4213
N/A
N/A
New

Price: $26,368.83

Total Available: 9999

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description HPE Tech Care Critical Service - extended service agreement - 4 years - on-site
Type Extended service agreement
Service Included Parts and labor
Location On-site
Full Contract Period 4 years
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week
Pricing Type Government
Designed For NetBackup Flex Scale 5551
General
Service Included Parts and labor
Location On-site
Full Contract Period 4 years
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week
Pricing Type Government
Details
Service & Support Extended service agreement - parts and labor - 4 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 4 years ¦ Technical support - remote diagnosis - 4 years ¦ Technical support - visual remote guidance - 4 years ¦ New releases update - 4 years ¦ Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 4 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 4 years ¦ Technical support - outage management - 4 years
Compatibility Information
Designed For Veritas NetBackup Flex Scale 5551

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