Lenovo - Blancco Advanced Support Plan (SP2)

Technical support - for Blancco Drive Eraser Enterprise Edition - 1 asset - volume - 10000-19999 licenses - ESD - phone consulting - 1 year - 5 incident - 9x5 - response time: 2 h

Lenovo
4L41M71942
N/A
N/A
New

Price: $1.12

Total Available: 2

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description Blancco Advanced Support Plan (SP2) - technical support - for Blancco Drive Eraser Enterprise Edition - 1 year - 5 incident
Service & Support Technical support
Service Included Phone consulting
Full Contract Period 1 year - 5 incident
Response Time 2 hours
Service Availability 9 hours a day / 5 days a week
Software Title Blancco Drive Eraser Enterprise Edition
License Qty 1 asset
License Pricing Volume / 10000-19999 licenses
Licensing Details ESD
General
Type Technical support
Service Included Phone consulting
Full Contract Period 1 year - 5 incident
Response Time 2 hours
Service Availability 9 hours a day / 5 days a week
Software
Software Title Blancco Drive Eraser Enterprise Edition
Installation Type Locally installed
License Qty 1 asset
License Pricing Volume / 10000-19999 licenses
Licensing Details ESD
Details
Service & Support Phone consulting - 1 year - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 6 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3/4 ¦ E-mail consulting - 1 year - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year

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