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Bitdefender - Bitdefender Premium Support Enterprise
Technical support - 1 license - volume - 750-999 licenses - phone consulting - 2 years - 24x7 - response time: 30 min
Bitdefender
3036ZZSSN240LLZZ
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | Bitdefender Premium Support Enterprise - technical support - 2 years |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 2 years |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
License Qty | 1 license |
License Pricing | Volume / 750-999 licenses |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 2 years |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Installation Type | Locally installed |
License Qty | 1 license |
License Pricing | Volume / 750-999 licenses |
Details | |
Service & Support | Phone consulting - 2 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - english language only / severity critical ¦ Phone consulting - 2 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major ¦ Phone consulting - 2 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor ¦ Phone consulting - 2 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial ¦ Phone consulting - 2 years - response time: 30 min - availability: 8 hours a day / Monday-Friday - severity critical ¦ Phone consulting - 2 years - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity major ¦ Phone consulting - 2 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity minor ¦ Phone consulting - 2 years - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity trivial ¦ Web support - 2 years ¦ Web knowledge base access - 2 years ¦ Web-based training - 2 years - 2 days ¦ Remote inspection - 2 years - 2 sessions per year ¦ Maintenance - 2 years - 4 sessions per year |