Technical support - for Cisco DNA Advantage - On-Premise license - 5 Gbps - phone consulting - 3 years - 24x7 - response time: 30 min
| Main Specifications | |
|---|---|
| Product Description | Cisco Solution Support - technical support - for Cisco DNA Advantage - 3 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Cisco DNA Advantage |
| License Type | On-Premise license |
| License Qty | 5 Gbps |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Cisco DNA Advantage |
| Installation Type | Locally installed |
| License Type | On-Premise license |
| License Qty | 5 Gbps |
| Details | |
| Service & Support | Phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Phone consulting - 3 years - response time: 1 hour - availability: business hours / Monday-Sunday - severity level 3/4 ¦ Phone consulting - 3 years - response time: next business day - availability: after business hours / Monday-Sunday - severity level 3/4 ¦ E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years |