Cisco CX Success Tracks Level 1 - technical support - for Cisco DNA Premier - 5 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
5 years
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software Title
Cisco DNA Premier
License Type
License
Hardware Pricing
Tier 2
Licensing Details
On-premise
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
5 years
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
Cisco DNA Premier
Installation Type
Locally installed
License Type
License
Hardware Pricing
Tier 2
Licensing Details
On-premise
Details
Service & Support
Phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Phone consulting - 5 years - response time: 1 hour (next business day for requests outside of business hours) - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Remote knowledge transfer - 5 years ¦ Remote training - 5 years ¦ Web knowledge base access - 5 years ¦ New releases update - 5 years
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