Phone consulting - 1 year - response time: 4 business hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - 4 named contacts / severity level 1 ¦ Phone consulting - 1 year - response time: 6 business hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - 4 named contacts / severity level 2 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - 4 named contacts / severity level 3 ¦ Phone consulting - 1 year - response time: 24 business hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - 4 named contacts / severity level 4 and 5 ¦ E-mail consulting - 1 year ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year
Licensing
License Qty
1 workstation
Details
Customer managed
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