Scale Computing - ScaleCare Support
Extended service agreement (renewal) - replacement - 1 year (4th year) - shipment - response time: NBD
Scale Computing
QCARERY4
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | ScaleCare Support - extended service agreement (renewal) - 1 year - 4th year - shipment |
Type | Extended service agreement (renewal) |
Service Included | Replacement |
Location | Shipment |
Full Contract Period | 1 year |
Support Period | 4th year |
Response Time | Next business day (for critical issues) |
General | |
Service Included | Replacement |
Location | Shipment |
Full Contract Period | 1 year |
Support Period | 4th year |
Response Time | Next business day (for critical issues) |
Details | |
Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: NBD - for critical problems ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2/3 ¦ Technical support - phone consulting - 1 year - response time: 1 business day - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 1 year ¦ Technical support - web support - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |