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Citrix - Citrix Appliance Maintenance Gold

Extended service agreement - advance parts replacement - 1 year - shipment - 24x7 - response time: NBD - Citrix Enterprise License Program (ELA) (Level 2)

Citrix
4081289-E2
N/A
N/A
New

Price: $216.00

MSRP: $216.00
Total Available: 1

Product Description

Additional Details

What's Included

Specifications

Main Specifications
Product Description Citrix Appliance Maintenance Gold - extended service agreement - 1 year - shipment
Type Extended service agreement
Service Included Advance parts replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Service Availability 24 hours a day / 7 days a week
Pricing Type Citrix Enterprise License Program (ELA) (Level 2)
General
Service Included Advance parts replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Service Availability 24 hours a day / 7 days a week
Pricing Type Citrix Enterprise License Program (ELA) (Level 2)
Details
Service & Support Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - web support - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - web support - 1 year - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - web support - 1 year - response time: 5 days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year

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