Citrix - Citrix Appliance Maintenance Gold
Extended service agreement - advance parts replacement - 1 year - shipment - 24x7 - response time: NBD - Citrix Enterprise License Program (ELA) (Level 2)
Citrix
4081289-E2
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | Citrix Appliance Maintenance Gold - extended service agreement - 1 year - shipment |
Type | Extended service agreement |
Service Included | Advance parts replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | Next business day |
Service Availability | 24 hours a day / 7 days a week |
Pricing Type | Citrix Enterprise License Program (ELA) (Level 2) |
General | |
Service Included | Advance parts replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | Next business day |
Service Availability | 24 hours a day / 7 days a week |
Pricing Type | Citrix Enterprise License Program (ELA) (Level 2) |
Details | |
Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - web support - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - web support - 1 year - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - web support - 1 year - response time: 5 days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |