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VMware - VMware Advanced Monitoring powered by ControlUp Scoutbees (SaaS) Add-on to Horizon/Horizon Apps (Term/Perpetual) or Horizon/Horizon Apps Subscription (SaaS)
(Core) - Subscription license (3 years) + VMware Production Support for Cloud Products - 50 named users - hosted - prepaid - SPP, HPP
VMware
HAH-SBCRNUSAAS-36PT0-C1S
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Product Description
Additional Details
What's Included
Main Specifications | |
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Product Description | VMware Advanced Monitoring powered by ControlUp Scoutbees (SaaS) Add-on to Horizon/Horizon Apps (Term/Perpetual) or Horizon/Horizon Apps Subscription (SaaS) - (Core) - subscription license (3 years) + VMware Production Support for Cloud Products - 50 named users |
Product Type | Subscription license - 3 years |
Category | Online & appliance based services - remote monitoring & management |
Installation Type | Hosted - SaaS |
License Qty | 50 named users |
License Pricing | Prepaid |
Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |
Bundled Support | VMware Production Support for Cloud Products |
Service & Support | Technical support |
General | |
Category | Online & appliance based services - remote monitoring & management |
Product Type | Subscription license - 3 years |
Installation Type | Hosted - SaaS |
Bundled Support | VMware Production Support for Cloud Products |
Service & Support | |
Type | Emergency phone consulting - 3 years / 18 incidents - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 18 incidents - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 18 incidents - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 18 incidents - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 18 incidents ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - severity critical |
Licensing | |
License Qty | 50 named users |
License Pricing | Prepaid |
Licensing Program | VMware Subscription Purchasing Program (SPP), VMware Hybrid Purchasing Program (HPP) |